The vast majority of our visitors enjoy their time with us, but every so often something goes wrong. If this has happened to you we want to know about it, so that we try to sort it out. The best thing to do is to speak to the site guide on duty, but if you feel that you cannot do this then you can make a complaint here.
We take all complaints seriously and will respond to you as soon as we can. You can see our complaints policy here.
You can email us directly or ring us on 07817-717588. Alternatively you can download this form and post it to us at our registered office: 6, Barlow Close, Guisborough TS14 .